SENDING POLICY

Processing time

Order Processing: All orders are processed within 2-3 business days.

Production Time: All products are handmade in Andalusia and are ready for shipment within 10 working days.
Order Confirmation: You will receive a confirmation email once your order has been placed and another notification when your order has been shipped.

Shipping to the Netherlands

Shipping Rate: We offer a flat shipping rate for all orders within Europe. Shipping fee: Shipping fees are calculated based on the total weight of your order.
Delivery time: orders within Europe usually arrive within 3-5 business days after shipment. Please note that this is in addition to the production time of 10 days.

Shipping Methods

We use reliable carriers to ensure your order arrives safely and on time.

Shipping and tracking of your order

Tracking Number: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Order Status: You can also check the status of your order by logging into your account in our web shop.

Shipping restrictions

PO Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
Weather delays: Shipping times may be affected by extreme weather conditions. We will keep you informed of any delays.

Customs, import duties and taxes

VAT: VAT is included in the price of our products for customers within the European Union.

Damage and problems

Damaged Items: If your order arrives damaged, please contact us immediately at hallo@stucenmetkurk.nl with your order number and photos of the damaged items. We will arrange a replacement or refund.
Incorrect orders: If you receive the wrong item, please let us know within 7 days of receipt and we will correct the problem as soon as possible.

Returns and exchanges

For information on returns and exchanges, please see our Return Policy.

Please contact us

If you have any questions or comments about your order, please contact us at hallo@stucenmetkurk.nl